Logo

Business Analytics Suite

Customer Intelligence

AI Customer Intelligence Summary

AI analyzed 18.4 million customer interaction records today across Preadmin’s 8,420 enterprise customers. Retention remains healthy at 91.4%, and Mid-Market expansion revenue is tracking 14.8% above forecast this quarter. One anomaly was detected in customer acquisition — sign-up-to-activation conversion dropped 6 points in the Enterprise segment this week. Recommendation: assign the 3 highest-risk Enterprise accounts to a CSM before next billing cycle.

Confidence 94.2% Generated 6 min ago Churn Prediction v3.2 Business impact +$610K retained ARR 1 acquisition anomaly

Enterprise Customers

8,420

Monthly Revenue

$28.4M

Business Health Score

96.4

At-Risk Accounts

146

Customer Segmentation

8,420 customers · Customer Segmentation v1.9

Enterprise

1,010

$19.3M · 68% rev.

Mid-Market

2,530

$6.8M · 24% rev.

SMB

4,880

$2.3M · 8% rev.

Fastest-growing segment Mid-Market · +14.8%

Geographic Distribution

Customers by region · 14 global regions

North America3,390
Europe2,340
Asia Pacific1,680
Latin America & Other610
Middle East240
Africa160

Active Countries

34

Newest Region

Middle East

Total tracked customers 8,420

Customer Journey Map

Lifecycle dependency graph

Path from first touch to renewal, with the at-risk branch peeling off at Active Use

Awareness

842K reached

Trial

62.4K started

Onboarding

31.8K completed

Active Use

27.4K engaged

Expansion / Renewal

25.0K retained

At-Risk / Churn

2.4K flagged · 146 critical

Path tracked across 6 lifecycle stages 39.6% overall conversion, Awareness → Renewal

Retention Cohort Matrix

Darker = higher retention

Percentage of each acquisition cohort still active, by month since acquisition

Cohort M0 M1 M2 M3 M4 M5 M6
7 acquisition cohorts tracked 91.4% blended M6 retention

Churn-Risk Watchlist

Accounts flagged by Churn Prediction v3.2

Account Segment Risk Score Last Activity Action
146 accounts flagged critical of 2,400 monitored

Top Customers by Lifetime Value

Meridian Logistics$840K LTV
Vantage Retail Group$612K LTV
Cascade Health Systems$498K LTV
Top 3 accounts $1.95M combined LTV

Customer Satisfaction

NPS

67

CSAT

4.6/5

Retention

91.4%

Survey response rate 64% of accounts

Customer Activity Timeline

Sarah Chen assigned Meridian Logistics to CSM outreach queue

2 hours ago

Cascade Health Systems flagged for churn outreach

5 hours ago

Marcus Lee reviewed 842 new signups this week

1 day ago

Activity events today 37 events

Customer Reports

View all reports
Report Segment Created Actions
Churn Risk AssessmentEnterpriseYesterday
Customer Segmentation StudyAll Segments4 days ago
2 of 14 customer reports shown Browse Report Library