Roles & Permissions

Define what each role can access across your workspace

6

Total Roles

5

Active Roles

2

Custom Roles

4

System Roles

1

Pending Approval

24

Users Assigned

RoleCategoryAccess LevelUsersStatusModifiedActions
Admin

v3.2 · System Role

SystemFull Access 3Active12 Jul 2026
Manager

v2.1 · Parent: Admin

SystemElevated 6Active10 Jul 2026
Analyst

v1.6 · Parent: Manager

SystemStandard 5Active05 Jul 2026
Billing

v1.3 · System Role

SystemStandard 4Active28 Jun 2026
Viewer

v1.0 · System Role

SystemRead Only 6Active15 Jun 2026
Support Agent

v1.0 · Custom Role

CustomStandard 0Pending Approval14 Jul 2026
Module Admin Manager Analyst Billing Viewer
Dashboard
Subscriptions
Customers
Plans
Invoices
Transactions
Refunds
Reports
Users
Settings
Billing
API Keys
UserRoleTeamLast Active2FADevicesStatusActions
u
Adrian James
Admin Founders2 min ago 2 Active
u
Melissa Carter
Manager Customer Success18 min ago 1 Active
u
Sofia Rossi
Analyst Revenue Ops1h ago 1 MFA Required
u
Liam Fitzgerald
Billing FinanceYesterday 3 Active
Draft
Pending Review
3Approved
4Published
5Archived
Change RequestReviewerApproverStageSubmittedActions
Support Agent — grant Refunds:Approve

#CR-1042 · Requested by Liam Fitzgerald

Melissa CarterAdrian James Pending Review 14 Jul 2026
Manager — add Coupons:Approve permission

#CR-1039 · Requested by Melissa Carter

Adrian JamesAdrian James Approved 11 Jul 2026 View
Analyst — remove Customers:Delete permission

#CR-1031 · Requested by Sofia Rossi

Melissa CarterAdrian James Published 02 Jul 2026 View
Approval Timeline — #CR-1042
  • Request submitted by Liam Fitzgerald

    14 Jul 2026 · 09:12 UTC
  • Assigned to reviewer Melissa Carter

    14 Jul 2026 · 09:15 UTC
  • Awaiting approval — comment: "Confirm quarterly audit need first."

    14 Jul 2026 · 11:40 UTC
UserActionPreviousNewDateIP AddressBrowserDevice
Adrian JamesPermission ChangedReports:Export = OffReports:Export = On14 Jul 2026, 09:2010.20.4.18Chrome 126MacBook Pro
Melissa CarterRole CreatedSupport Agent14 Jul 2026, 08:5510.20.4.44Firefox 128Windows 11
Sofia RossiPermission ChangedCustomers:Delete = OnCustomers:Delete = Off11 Jul 2026, 16:0210.20.7.10Edge 126Windows 11
Adrian JamesRole DeletedLegacy Vendor Access02 Jul 2026, 12:3010.20.4.18Chrome 126MacBook Pro
UserRequested ModuleReasonReviewerStatusActions
u
Priya Sharma
Invoices:ViewNeeds read access for the Q3 audit reconciliationAdrian James Pending
u
James O'Brien
Transactions:ExportReconciliation report for finance reviewMelissa Carter Approved View
u
Marcus Bennett
Settings:Manage GatewaysTemporary access to update Stripe keysAdrian James Rejected View
u
Emily Watson
Plans:ApproveSign-off delegation while lead is on leaveAdrian James Expired View
Sarah
Sarah Lin
Online
Today
c
Hey! Globex Corp's payment failed again — should we pause their subscription?
9:24 AM
Let's give the dunning flow one more retry first. It's scheduled for tomorrow.
9:26 AM
c
Got it 👍 I'll add a note on their account.
9:27 AM
Perfect. Also — Acme just upgraded to Pro 🎉
9:28 AM
c
Role History