Retention

Customer and net revenue retention

Retention Trend
Monthly Retention Summary
MonthCustomers StartRetainedChurnedRetention %NRR %
Aug 20253,1203,0417997.5%104%
Sep 20253,2053,1287797.6%105%
Oct 20253,2903,2088297.5%103%
Nov 20253,3753,2977897.7%106%
Dec 20253,4603,3788297.6%107%
Jan 20263,5483,4628697.6%105%
Feb 20263,6103,5278397.7%108%
Mar 20263,6823,5958797.6%106%
Apr 20263,7443,6558997.6%107%
May 20263,8013,7138897.7%109%
Jun 20263,8603,7699197.6%108%
Jul 20263,8423,7509297.6%108%
Sarah
Sarah Lin
Online
Today
c
Hey! Globex Corp's payment failed again — should we pause their subscription?
9:24 AM
Let's give the dunning flow one more retry first. It's scheduled for tomorrow.
9:26 AM
c
Got it 👍 I'll add a note on their account.
9:27 AM
Perfect. Also — Acme just upgraded to Pro 🎉
9:28 AM
c