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Welcome to SmartHR
Adrian Herman
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IT Support
Laptop Issue
Open
                                                        
 Assigned to Juan Hermann
                                                    
Updated 20 hours ago
9 Comments
For the past week, my laptop has been experiencing intermittent freezing issues. The freezes occur randomly, approximately 3-4 times a day, and last about 30-60 seconds each time. During these freezes, the cursor becomes unresponsive, and I am unable to click on anything or use keyboard shortcuts. The issue usually resolves itself, but it significantly disrupts my work.
- I first noticed the problem on February 1, 2024, while using Google Meet for a video conference. Since then, the issue has occurred during various tasks, including browsing with Chrome, using Microsoft Office applications, and even when the laptop is idle.
 - Error messages: No specific error messages have appeared, but the Task Manager (when accessible) shows a spike in CPU usage to 100% during these freezes.
 
                                                James Hendriques
Updated 5 hours ago
This issue disrupts meetings, delays task completion, and affects my overall productivity.
                                                Marilyn Siegle
Updated 6 hours ago
Check the System and Application logs in the Event Viewer for warnings or errors that coincide with the times the freezes occur.
Marilyn Siegle
Updated 8 hours ago
Check for any pending updates and installing them to see if it resolves the issue
Ticket Details
                                    Anthony Lewis
                                    Edgar Hansel
Repair & Service
25 May 2024
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